Crucial competitive advantages through tailored IT and software solutions, efficient resources planning and intelligent coordination of working processes.
We develop and implement intelligent software solutions that take you forward and create the key springboard for your company’s fitness for the future.
expertplace has many years’ experience in controlling and managing virtualisation solutions – from the initial idea and costing of your business case to the implementation of the entire project, business changes and a review of the total costs of operation (TCO).
Virtualisation can be used in all areas of clients, servers and infrastructures. The resulting benefits for clients, servers, working and data memories, networks and applications vary considerably. We have set up virtualisations with more than 700 different client applications multiple times already, and we also have experience with Citrix and VMWare.
For over 10 years, we have been developing professional software solutions and components in collaboration with multiple teams in the USA and Europe for our own products as well as external clients.
To keep costs as low as possible, we are able to combine teams from local resources with near-shore resources. We also lease resources on a time-related basis for client projects.
We are experts in the coordination of transparent and intelligent work processes. We develop functioning and practice-driven solutions in accordance with our clients’ needs.
In companies, the staff often works together on countless business processes in order to accomplish a certain achievement. The companies use specialist applications for this, such as ERP, PPS or DMS systems. These may provide a wealth of “functions”, but do not support the “process”– and certainly not the “overall process”.
By using a workflow system for business process automation (BPA), business processes can be supported and coordinated in an automated manner. This results in efficiency, flexibility, speed and transparency.
In accordance with our clients’ requirements, our experts integrate solutions from various workflow manufacturers, or we develop our own proprietary solutions.
With our subsidiary CEITON, we have completely redesigned workflow components and integrated them with PPS components. While workflow components define the “what” and “how” of a task within a process, the PPS components (in this case: scheduling) determine the “when” and “who”.
When it comes to integrating workflows and PPS, a number of tasks have to be fulfilled in order to be able to create a functioning and practical solution:
Find out more about CEITON workflows here: CEITON workflow introduction
Business processes that are dominated by people are characterised by the following aspects:
To do this, we have developed an innovative workflow engine and integrated forms server that stands out from classical workflow systems.
As a result, the solution now allows complex dynamic forms and workflows, interleaved on multiple levels, to be constructed in order to reflect the requirements from reality in the system.
More about forms, documents and reporting in human processes can be found here: CEITON workflows for people
In their work, people use a variety of systems, which means that these need to be integrated into workflows accordingly. This is done using the EAI module (Enterprise Application Integration).
The following graphic illustrates how a workflow (workflow engine) integrates not only people with interfaces (standard & custom user functions), but also third-party systems (orchestrated systems) via the EAI module (application integration).
The integration takes place via dynamic mapping (or translation) of the fields from the third-party system into the defined fields of the workflow in question. This means that, in principle, all types of interface can be quickly designed for all types of systems without programming and long-term maintenance.
More about the subject of “workflows for systems”, protocols, front-end and back-end interfaces can be discovered via the following link: CEITON technical workflows
For companies, it is important to make the best operational and strategic decisions based on the data available. Our BI solutions ensure optimised business workflows and the development of quality improvement measures. They deliver measurable results due to their effectiveness.
BI essentially describes processes and procedures for the systematic analysis and preparation (collection, evaluation and representation) of data in electronic form.
This also includes the analysis of unstructured data such as web data and social media, in order to pick up on future markets and trends. Companies can make their business processes, customer and supplier relationships more profitable as a result, reduce costs, minimise risks and increase their value creation.
The possibilities of digitisation allow us to create “real-time data warehousing”, which constantly depicts your current business situation.
Business intelligence delivers not only optimised processes, but also measurable effectiveness of business processes and the development of quality-improving measures. Only through BI is it possible to directly measure the impact of new processes designed to improve quality and productivity.
Consolidated data creates the opportunity to carry out online analytical processing (OLAP, e.g. time series analysis), data mining (e.g. pattern recognition, trend analysis) and enterprise-wide reporting. This is where our business performance management steps in.
Project or order administration is often the “clip” with which costings and offers can initially be created and which can then be scheduled chronologically over the various resources.
Even after completion, clear project administration is important, for example, in order to be able to carry out invoicing or in-house service billing.
Task planning is the heart of scheduling. It involves ensuring that resources, some of which are extremely expensive and/or scarce (staff, equipment, systems), are able to carry out their job every day in a manner that is both efficient and effective. Scheduling therefore plays a major role in determining at what cost and within which time frame a customer requirement is realised.
Find out more about task planning here: CEITON task planning
Naturally, companies also need to plan exactly who will be turning up for work and when. This planning ultimately determines salaries, supplements, holidays, compensatory time off and so on. This pre-planning also serves as the basis for job planning, since if certain skills are already planned in, incoming jobs can be assigned to the services that are already scheduled.
More about duty rostering, shift work, rolling staffing patterns and regulation management can be found here: CEITON service planning
Availability and absence planning is another sub-sector of duty rostering, in which all employees can work with the system themselves, for example, in order to view tasks, request holiday leave, offer availability (freelancers) and, most importantly, to enter times they are present, which are required for billing purposes, among other things.
Find out more about planning and attendance recording at: CEITON availability planning